QR scanning and redemption

Identify a member and confirm stamps or claims at the counter.

Where: Merchant workspace → Scan.

Concept illustration. Staff confirm the operation; the QR artwork is not usable.

Use a supported phone camera or manual code entry. A scan identifies the account; staff still confirm the correct membership, outlet and operation.

At the counter

1. Choose an active outlet

   Use the outlet where the purchase takes place.

2. Scan the customer's Kardy QR

   Check the returned member and reward information. Do not keep a photo of the QR.

3. Confirm the operation

   Issue the qualifying stamp or confirm an available reward claim. Each claim is separate.

Permissions and safeguards

Authorised staff need an active brand subscription. Redemption is checked against the reward’s eligible outlets. Recorded events are audit history; retries must not create duplicate stamps or claims. A QR contains an opaque token, not contact details.

Scanning in the demo does not record real events. A camera permission failure does not make manual code entry unavailable.

Counter guide

Day-to-day scanning instructions.

QR security

Identity and token boundaries.