Help and troubleshooting

What to check first and what information to keep when asking for help.

The Kardy Support centre is the main place for help and troubleshooting for both members and businesses.

Search support

Find help for sign-in, cards, scanning, rewards, and plans.

Contact Kardy

Still stuck? Tell us what happened and what you have tried.

Read articles with AI or Markdown

Kardy’s support articles and blog posts include Copy as Markdown, Ask AI, and View Markdown. Copying includes the article content and source link. Ask AI offers external services and a Copy AI context fallback. If a service cannot prefill or read the page, paste the copied context yourself.

AI answers are not official support decisions. Do not paste passwords, private QR codes, or customer information into an external assistant. For the current product limits, check feature availability.

Troubleshooting

I cannot sign in

Check your email address, complete any requested verification, and use the forgot-password flow if needed. Do not create another account just to bypass an error.

My card or stamps look wrong

Check the signed-in account and brand, refresh the wallet, and ask the outlet about the visit. Different brands have separate memberships and rewards.

The merchant camera will not scan

Check camera permissions and browser support. Improve lighting or use the manual member-code entry option if the scan form offers it.

I cannot find team roles or switch brands

Team administration is Owner-only. Check the selected organisation and your role in Team access. For another brand, see Multiple brands. Check availability if your deployment differs; never share an owner’s credentials.

Contacting Kardy

Use Kardy Support. Include the affected brand and outlet, approximate time, what you tried, and the error message. Redact QR codes, passwords, verification codes, and other people’s personal details from screenshots. Public documentation is not a place to submit private account data.