Recover access to your wallet

Find the correct account and reset a forgotten password without losing sight of existing memberships.

If memberships are missing, first check the signed-in account. Creating another account does not bring your old memberships across.

1. Check the account

   Use the email associated with your existing Kardy memberships.

2. Reset a forgotten password

   Choose Forgot password on the sign-in page. Enter your own email and complete the verification and reset steps yourself.

3. Sign back in

   Open the wallet with that account and check for the expected brand.

4. Ask for help if it is still missing

   Contact Kardy Support with the affected brand and error message.

Done when: you can sign in and find your existing memberships. If you cannot access the verification email, ask Support rather than creating duplicate accounts.

If signup says your email already exists, choose Sign in instead. Your consumer and merchant access use the same Kardy account. That message does not mean a business workspace has already been created.

If sign-in succeeds but Kardy asks you to complete your details, your account is not lost. Finish the personal profile step to continue to your wallet. Do not create a replacement account.

Store staff should never request your password, verification code, reset link or email-account access. Do not include private QR screenshots in support requests.