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Staff help customers collect stamps and claim rewards. Use your own invited account; you do not need the Owner’s credentials to work at the counter.

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Before your shift

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Work the counter

Follow Scan, stamp, and redeem for the complete workflow. Choose Check membership first, then Add stamp for a qualifying purchase. Checking lets you inspect a reward without adding progress. Wait for confirmation before serving the next customer; a lost response does not prove the operation failed.

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Practise the counter flow

Choose an answer to see why it matters. These examples use fictional situations.

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When to ask for help

Use the scanning troubleshooting checks. Ask your Manager about reward eligibility and the Owner about access or activation. Do not promise an undo or remove event history to hide a mistake.

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Your access

Staff can perform authorised member and loyalty operations. Staff cannot change programme configuration, manage teammates, transfer ownership, access broadcasts, or manage billing. Ask your Manager about programme changes and your Owner about access changes. See the role comparison. Never request a customer’s password, verification code, or reset link. Keep their QR private and sign out when you finish using a shared device.