> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkardy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and troubleshooting

> What to check first and what information to keep when asking for help.

The [Kardy Support centre](https://getkardy.com/support) is the main place for
help and troubleshooting for both members and businesses.

<CardGroup cols={2}>
  <Card title="Search support" icon="circle-question" href="https://getkardy.com/support">
    Find help for sign-in, cards, scanning, rewards, and plans.
  </Card>

  <Card title="Contact Kardy" icon="envelope" href="mailto:support@getkardy.com">
    Still stuck? Tell us what happened and what you have tried.
  </Card>
</CardGroup>

## Read articles with AI or Markdown

Kardy's support articles and blog posts include **Copy as Markdown**, **Ask AI**,
and **View Markdown**. Copying includes the article content and source link.
Ask AI offers external services and a **Copy AI context** fallback. If a service
cannot prefill or read the page, paste the copied context yourself.

AI answers are not official support decisions. Do not paste passwords, private QR
codes, or customer information into an external assistant. For the current product
limits, check [feature availability](/availability).

## Troubleshooting

<AccordionGroup>
  <Accordion title="I cannot sign in">
    Check your email address, complete any requested verification, and use the
    forgot-password flow if needed. Do not create another account just to bypass
    an error.
  </Accordion>

  <Accordion title="My card or stamps look wrong">
    Check the signed-in account and brand, refresh the wallet, and ask the
    outlet about the visit. Different brands have separate memberships and
    rewards.
  </Accordion>

  <Accordion title="The merchant camera will not scan">
    Check camera permissions and browser support. Improve lighting or use the
    manual member-code entry option if the scan form offers it.
  </Accordion>

  <Accordion title="I cannot find team roles or switch brands">
    Team administration is Owner-only. Check the selected organisation and your
    role in [Team access](/features/team-access). For another brand, see
    [Multiple brands](/features/multiple-brands). Check
    [availability](/availability) if your deployment differs; never share an
    owner's credentials.
  </Accordion>
</AccordionGroup>

## Contacting Kardy

Email [support@getkardy.com](mailto:support@getkardy.com). Include the affected
brand and outlet, approximate time, what you tried, and the error message.
Redact QR codes, passwords, verification codes, and other people's personal details
from screenshots. Public documentation is not a place to submit private account data.

For general correspondence, press, and partnerships, email
[hello@getkardy.com](mailto:hello@getkardy.com).